MyCaseManagement

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Secure case intake and triage for organisations supporting vulnerable people, with caseworkers’ own details kept private.

The problem

A caseworker gives a client their personal number because there is no other way to stay in touch. Documents arrive by text message, and the work follows them home.

Who it is for

Charities, advice and legal aid services, and other social sector organisations, with their caseworkers.

What it does

A mobile-friendly intake portal for clients.
Secure document upload.
Caseworkers’ contact details kept hidden from clients.
Each organisation kept separate on one platform.
New cases triaged by urgency.

Why it is different

Caseworkers are expected to be reachable, but are left to do it with their own phones. MyCaseManagement puts a secure airlock between the two.

AI and automation

AI reads each new case and brings the most urgent to the top, so the people most at risk are seen first.